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-Keith Pelczarski
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Powerless
The AC Adapter on my PowerBook went out on me on Saturday, and I used up my remaining power on Sunday morning posting some stuff for Max. We stopped in to the Apple store in Palo Alto while we were out on Saturday night, but they didn't have the part. It turns out that none of the other local Apple retailers had it, either, so I had to order it from Apple's tech support. It was supposed to arrive on Tuesday, but Airborne Express doesn't know what happened: "I guess we must've left it on the dock by accident."
Man, as if the feeling of powerlessness felt during such times of computer problems isn't bad enough, why is it that the tech support process is always such a ridiculous hassle? I would totally pay more for a product where I received excellent customer service. Where is the Nordstrom of technology? Fry's tries in some respects (particularly with their liberal return policy), but you just don't get the feeling that the person helping you really gives a damn.
Sorry, I'll stop kvetching now. Let's just say that I'm really happy that my PowerBook has power again. I'm traveling on business tomorrow, but I'll try to give you some good links on the weekend.
:: Keith 23:13 [link] :: ::